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This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue.  (scott@pineconeresearch.co.uk)

I seem to have misplaced my PineCone Research voucher. Can you replace it for me?

Due to the high volume of vouchers that we process on a weekly basis, we are unable to replace lost or stolen vouchers. The incentive charges for each product evaluation survey are immediately passed along to the sponsoring manufacturer and the accounting records closed within weeks of the project’s end. 

Can I still be a member if I miss my first survey?

The completion of the first survey assignment is key to active membership on our panel. Those who do not complete the survey are not asked to take part in subsequent surveys.

Why am I being asked to complete a survey for a product I haven’t tried?

In some instances, panellists are testing the merits of a product idea rather than an actual product that is already in existence. Your feedback helps the manufacturer determine what appeals most to consumers in a product.

Have you stopped using e-mail to notify members of their new assignments?

Your first survey notification will always come to you by e-mail. If you are not receiving these notices, check to make sure your PineCone Research personal profile contains the correct e-mail address. If your address is correct, we recommend checking the e-mail filter settings on your computer and/or contacting your Internet Service Provider.