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This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue.  (scott@pineconeresearch.co.uk)

What should I do if the error message “Interview is no longer active” appears on screen during my survey?

The “Interview is no longer active” message error typically indicates a technical problem with one of our servers. Should this occur as you are submitting your survey, let us know and we’ll be happy to verify the status of the interview; otherwise, simply try again in a few hours.
 

What should I do if I encounter the error message “Illegal Operation?”

This message is typically associated with low storage space or lack of memory on the computer. Try emptying your recycle bin, temp files and Internet temp files.
 

I’ve noticed an increased frequency of “time out” errors when trying to access my surveys. Any ideas?

These difficulties may be connected to settings associated with newer releases of browser software, such as AOL 8.0 and the like. Instead of using the software’s built in browser, try accessing the survey using Internet Explorer.
 

If the product that I’m evaluating is already out on the market, is it okay to talk about it with others?

Because the research we do on our clients behalf is not limited to just new product ideas but frequently extends to existing products that may already be on the market, we ask that you not share information about your product evaluation experiences with anyone living outside of your home.